The Evangelical Lutheran Church in America (ELCA) is one of the largest Christian denominations in the United States, with approximately 4.5 million members in more than 10,000 congregations across the 50 states and in the Caribbean region. The ELCA church-wide office is a not-for-profit organization that serves its constituents including Synods, Congregations, Clergy, Church-members, and other ELCA-affiliated organizations such as seminaries, universities, and institutions. The ELCA serves and manages its relationships with these constituents through several offices and departments employing a series of discreet processes.
As with any organization, those departmental processes have been enabled over years and decades with computerized systems and databases, often in a silo’d manner with little to no cooperation between offices. This has resulted in the creation of hundreds of disparate databases and lists to meet specific departmental needs. More specifically:
These factors greatly inhibited the ELCA’s ability to effectively manage its relationships with constituents in any consistent manner, which in turn impacted the quality of services provided to constituents, and limited ELCA’s ability to market and provide additional services. Making matters more complex, the one centralized system the ELCA did have to manage some constituent information was based on an antiquated mainframe system.
ELCA set out to find the right Enterprise Constituent Management System to meet their needs. They chose Blackbaud Enterprise CRM as the foundation for this solution, and engaged Sakonent as CRM experts to work with the ELCA and Blackbaud to implement the solution.
Leveraging its CRM implementation best practices, including development leadership within its International Development Center, Sakonent led the definition of new constituent management processes, and enablement through Blackbaud’s Enterprise CRM software. This solution will enable centralized management and more efficient key processes.
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